Frequently Asked
What makes Blue Earth jewelry unique?
Our jewelry blends South Asian heritage with modern elegance, incorporating blockchain technology for transparency and authenticity. Each piece is customizable and crafted with 18K solid gold and lab-grown or natural diamonds.
What is your return policy for U.S. and international customers?
Processing Time
- Orders are processed within 7-10 business days.
- Customized jewellery may take 10-15 business days.
Shipping Methods & Costs
- Standard Shipping: 7-14 business days
- Express Shipping: 5-7 business days (extra charges apply)
Order & Shipping
How do I track my order?
You can track your order anytime via our tracking page. Additionally, we will send you email notifications at key stages to keep you informed about your order’s progress. Before your order is dispatched, you will receive an email with the shipping details.
Can I request a custom piece of jewelry?
Yes, we offer custom jewelry design services upon request. please contact us page and fill out the inquiry form to get started on your unique piece.
What are the requirements for shipping addresses?
Shipments must be sent to a physical address; we do not support deliveries to P.O. Box addresses. If an urgent change is needed, please contact us.
Who is responsible for the risk of loss during shipping?
The risk of loss passes to the purchaser once the shipment is handed over to the carrier. The carrier is responsible for any damages during shipping.
What happens if the shipper is unable to deliver my package?
If delivery fails after three attempts, the package will be returned to Blue Earth. We will then contact you to arrange an alternative delivery plan, and you will be responsible for the new shipping cost.
What are the requirements for shipping addresses?
Supported countries can place an international order through our website upon request. We are actively working on expanding our global coverage. If you have any specific questions or need assistance, please reach out using our contact Us page.
Return
What are the conditions for a successful return?
To ensure a successful return, your item must be broken, in its original, unworn condition, with all original packaging, documentation, and diamond certificates included. Additionally, you must follow the return shipping instructions provided to maintain the insurance coverage on your package. If any part of the packaging is missing or damaged, or if the shipping instructions are not followed, a $100 deduction will be applied to your refund.
We will weigh and verify the authenticity of the item, including the diamond or gemstone, against its certificate. If any discrepancies suggest the piece has been altered, a refund will not be issued.
How long does it take to process my refund?
Upon receiving your return, we will inspect and verify the item within 7 business days. Refunds will be processed within 10 business days to your original payment method, minus any applicable return shipping fees. Please note that custom orders are non-refundable.
Can I request a custom piece of jewelry?
Yes, we offer custom jewelry design services upon request. please contact us page and fill out the inquiry form to get started on your unique piece.
What are the requirements for shipping addresses?
Shipments must be sent to a physical address; we do not support deliveries to P.O. Box addresses. If an urgent change is needed, please contact us.